Refund policy

Return & Exchange Policy – Shahid Watches

At Shahid Watches, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange policy.

7-Day Return Policy

Customers can request a return or exchange within 7 days of receiving the order. After 7 days, return or exchange requests will not be accepted.

Eligible Conditions for Return

You can request a return or exchange if:

  • You received a damaged product

  • You received the wrong product

  • Product has a manufacturing fault

  • Product is unused and in original condition

  • Product is returned with original packaging

Non-Returnable Conditions

Returns will not be accepted if:

  • Product is used or worn

  • Strap resized or tags removed

  • Physical damage caused by customer

  • Change of mind after order confirmation (without valid reason)

  • Request made after 7 days

Exchange Policy

We offer exchanges in the following cases:

  • Size issue

  • Model change (price difference applicable)

  • Defective product

  • Wrong item delivered

Exchange delivery may take 3–5 working days after approval.

Return Process

To request a return or exchange:

  1. Contact us on WhatsApp or call

  2. Share your order number

  3. Share product pictures (if damaged/defective)

  4. Our team will approve your request

  5. Courier pickup will be arranged or return address shared

Refund Policy

  • Refunds are only applicable in case of damaged or unavailable product

  • Refunds are processed via bank transfer / EasyPaisa / JazzCash

  • Refund processing time: 3–5 working days after receiving returned item

Shipping Charges

  • If mistake is from our side → Free return shipping

  • If exchange due to preference change → Customer pays delivery charges

Important Notes

  • Product must be unused

  • Original packaging required

  • Warranty does not cover water damage or physical damage

  • Slight color difference may occur due to screen settings

Contact Information

Store Name: Shahid Watches
Location: Katchery Bazar, Faisalabad
Phone: 0302-7216823
Email: shahidwatches75@gmail.com

By placing an order with Shahid Watches, you agree to this Return & Exchange Policy.